The Pinetti Diana Thermal Carafe is designed to keep your favorite drinks hot for up to 6 hours and cold for an astounding 24. This incredibly durable steel carafe also features a chic removable leather cover, making it the perfect accessory for any occasion.
When you place your order, customize it with our abundant options! Specify in the notes or talk to one of our customer service representatives, and they’ll make sure all your preferences are met.
These items are made-to-order.
Your item will take 6-8 weeks to be crafted and shipped from Italy - so don’t delay!
At WineCarer, we are dedicated to bringing our premium Pinetti items directly to you with a personalized delivery service. However, our standard complimentary US curbside shipping excludes these items.
We have an exclusive air freight door-to-door shipping arrangement specially designed for our Pinetti collection to enhance your purchasing experience. If you need additional support or want to discuss the Pinetti-specific shipping alternatives, please get in touch with us. Our devoted team is always ready to help and offer you a smooth and delightful experience.
If Your Freight is Damaged
To guarantee your order is in ideal condition, our supplier opens, inspects, and re-packages all merchandise before shipping. With this extra due diligence step, you can be confident you receive only the best products with every purchase.
Upon delivery, customers must thoroughly inspect both the package and its contents. Should your merchandise reach you with any damage, note the packaging and product condition on the bill of lading when delivered via inside delivery or common carrier.
If your order is delivered via FedEx or USPS and arrives with signs of damage, please report the issue within seven days of receiving the package. We may often ask for a picture of the outside packaging and damaged merchandise before replacing any damaged goods.
If these guidelines are followed, your insurance claim may be accepted, and you will be held responsible for any non-refundable freight fees. In the case of damaged goods, the carrier reserves the right to repair or replace them as long as they remain in “as new” condition after restoration.
At WineCarer, we prioritize customer satisfaction above all else; however, due to the customized nature of Pinetti products, returns and exchange requests are only allowed if there is an error in craftsmanship or our quality control team detects a production defect.
ALL PINETTI PRODUCT SALES ARE FINAL.
Cancellation Policy
You can cancel your order and receive a full refund if it has yet to ship. However, note that custom-made items are non-refundable once customization starts.
Customers must return the products in their original packaging, complete with any labels or accessories, and they must be unused and undamaged. The box containing the goods should be designed to protect it from damage, inscriptions, or modifications. WineCarer reserves the right to deny returned items and charge Customer for shipping costs if applicable.
To cancel an order or make a return, contact our Customer Care Team at support@winecarer.com or +1(888)811-1902 and obtain a return authorization number.
When returning your merchandise, please be sure that it is shipped to the address supplied by our team - keep in mind that our Delaware Corporate Address isn’t a warehouse, so any items sent there will be returned to you at your own expense.
