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We've compiled a list of the most frequently asked questions about our products and services to help you find the information you need quickly and efficiently. Our team carefully answers each question to provide accurate, up-to-date information. Whether you're a first-time visitor or a seasoned customer, our FAQs enhance your shopping experience, clarify any uncertainties, and guide you in making informed decisions.

Please don’t hesitate to contact us if you don’t find the specific information you want. Our dedicated customer service team is always ready to assist you further. We continually update this page based on your feedback. We’re committed to ensuring your shopping experience is as seamless and enjoyable as possible.

General Information

Simply type some general keywords into the Search Bar at the top of any page.

To narrow down your search results, use multiple words. On the other hand, if you'd prefer to get more products per page then reduce the number of words that you input. When an item catches your eye don't hesitate - click on its name or image and learn even more about it!

Our dedication to quality shines through in each of our meticulous, carefully-crafted products from around the world. To ensure complete transparency, every product description includes an indication of its origin.

Check out the FAQ section of each Collection page at the bottom! Chances are, you'll find the answer to your question there. If you don't, feel free to reach out directly to customer service – we'd be happy to help point you in the right direction.

Unfortunately, we don't offer repair services - we only carry a selection of high quality products from leading suppliers. However, if you've purchased an item from us and it's not working properly, please get in touch with us for assistance! We'll do our best to make sure you're taken care of.

Most of our products come with a manufacturer's warranty. The specifics of the warranty, including its duration and what it covers, vary by product and manufacturer. Detailed warranty information can be found on each product page.

The estimated delivery times for our products can fluctuate based on the specific item and your delivery location. (Made-to-order items take longer)

As a general guideline, we typically process orders within 2-3 business days, ship within 1-3 business days, and delivery may take an additional 3-10 business days. More precise delivery estimates will be available to you at checkout.

Please note that these are approximate timelines, and if you require expedited delivery, contact us. We can arrange faster shipping for an additional charge. While our standard curbside shipping is complimentary within the continental US, quicker alternatives are available.

Yes, we are pleased to offer international shipping. However, shipping costs, delivery times, and customs fees may vary depending on the destination country. If you can’t place an order because the destination country isn’t available, please contact us, and we’ll provide you with a quote and a secure link to pay for it. 

Yes, for select products, we do offer customization options. Please get in touch with our customer service team for more information on which items can be personalized and the associated process.

Our dedicated customer service team is happy to assist you. You can reach us via email, phone, or our website's live chat feature. We can guide you based on your needs, preferences, and budget.

Crystal Care

We often explain the intricacies of fine artisanship to customers seeking flawlessness in their crystal tableware purchases. Although mass-produced items can achieve this level of perfection, handmade quality ware cannot and should not strive for sameness due to its reliance on the skillfulness and craftsmanship of each individual artisan. In fact, slight variations between pieces may reveal even higher levels of craftsmanship! Fortunately, those who appreciate finer crystal understand this concept well.

No. Those small, bubble-like specs visible when you observe crystals with a powerful light source are created by gases as the raw ingredients fuse or melt together. These specks have no influence on the quality or beauty of glassware and should be disregarded.

No. Each piece of crystal is one-of-a-kind, with subtle variations in weight and height that demonstrate its handcrafted nature.

To prevent a stuck stopper from occurring in the first place, try this trick: rinse the neck and top of your decanter with comfortably warm water or pour some warmed vegetable oil around it to loosen it up. Additionally, wipe down the neck area with a soft cloth before replacing its stopper every time you use it.

Fill your vases and decanters halfway with warm water to make them shine. Add an appropriate amount of mild detergent, two tablespoons of either vinegar or ammonia, followed by a cup of uncooked rice. Swirl the mixture around for several minutes to remove any residue left behind. After that, rinse it with moderately hot water and leave it upside down on a rack to air dry.  

To remove difficult-to-remove stains, fill a container with warm water and add one denture-cleaning tablet. Let it sit until the blemish is no longer visible!

We caution against using a dishwasher to clean delicate crystals, as the extreme heat and harsh detergents may permanently damage its surface.

Unfortunately, if a crystal breaks, it cannot be repaired to its original condition. We at WineCarer do not recommend trying to glue the pieces together either; some repair shops can grind down chipped glasses, but this will leave an etched white rim and cause them to become shorter than the other pieces in your set. Wear and tear is expected with these items, so when they become damaged, we advise replacing them rather than trying any repairs.


We partnered with Klarna to make it easy for you to pay how you like. With a wide selection of payment options, from direct payments and installment plans – including their famous "Pay In 4 program" – find the perfect way for you to pay. To learn more, visit their Customer Service Page here.

By adding items to your cart, selecting Klarna during checkout and managing payments in their app. With its flexible payment options, Klarna lets you shop what you love today, with more time to pay. Get what you want now and pay over time with Klarna.* To learn more visit their Customer Service Page here.

Remember that although we partnered with Klarna, they independently handle their services and approve or deny financing requests.

*CA resident loans made or arranged pursuant to a California Financing Law license.

Wine Racks

If you want to add a modern, contemporary feel to your wine display while keeping your collection easily visible and organized, then Ultra metal racking is a perfect choice. Their products, like HZ rails and pegs, are designed with outward labels so you can instantly find exactly what you're looking for.

This storage system makes bringing your 21st-century style into any space easy!

In brief, there are three principal types of racks: angled displays (wherein your bottles lean inwards with the bottom facing outwardly; these demands either rail or panel backing), cork-out display cases (bottles protrude their corks outwards), and label-out showcases(with labels pointing exteriorly when standing horizontally against the wall). Three suitable setup types include wall rails, wall panels, and floor-to-ceiling racks.

Place your order with us, and you can expect shipment within 1-3 business days! Once shipped via FedEx ground (estimated transit time is 3-5 business days), our products will arrive. So that you know, WineCarer cannot guarantee shipping times.

Call us at +1(888)811-1902 or email us at, and we'll respond as quickly as possible!

Ultra wine racks are built to adorn walls, yet some versions can even be installed within cabinets. Wood? Drywall? Plaster or concrete - whatever you have in your home, an Ultra wine rack will easily mount it!

Ultra products are easy to install - all you need is the detailed instructions we provide and some standard household tools. However, if your floor has a concrete slab foundation and you plan to install Floor-to-Ceiling racks, an appropriate drill might be necessary to bore through it successfully.

Securely mount your Ultra wine rack with the included hardware and fasteners to ensure even weight distribution across the wall. Whenever possible, attach it directly to wall studs for optimum stability.

If you want to ensure that your bottles are parallel to the wall, then horizontal (HZ) pegs and rails will do just that. Not only do they hold your bottles securely in place, but they also ensure that their labels are visible from any angle. Alternatively, if you prefer a cork-out configuration for displaying them, straight pegs and rails can be used.

Absolutely! However, it must be done in a single-deep configuration.

Yes! We offer an array of Floor-to-Ceiling racks, HZ pegs, and HZ rails in three different finishes: satin black with a glossy finish, chrome for the classic look, and wrinkle black, which provides some texture. Straight pegs and rails come in satin black or chrome - depending on your preference - while straight plus XL pegs are exclusively brushed aluminum. And as if that wasn't enough choices, Max Reveal also comes designed with silver accents.

To purchase additional faceplates (HZ or straight) that are the same type as you already have, call our sales line at +1 (888)811-1902. Fusion faceplates can be yours in no time!

Making your custom railing is a breeze with our easy-to-use rail kit. Grab two pieces of railing - four feet and one foot long, respectively - and connect them using the plastic couplers and backer channels in each package. It's that straightforward!


For those in the United States, all purchases come with complimentary curbside delivery. However, if you want a faster service or prefer not to have your items left at the curb, we offer additional shipping methods for an extra charge - contact us today to learn more!

While we are delighted to ship orders outside the United States, customers must bear responsibility for shipping expenses. Unfortunately, customs clearance is not a service that we offer; it's something you'll have to take care of yourself.

For more information please read our shipping policy here.

If you are dissatisfied with your purchase within the first 30 days, we will happily accept a return without any questions. However, all sale and made-to-order items are non-refundable, and return shipping expenses must be covered by yourself. Please have a look at our Return & Refund Policy here.

If you need to modify your order, please contact us within 24 hours of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.