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We try to ship in-stock orders within 2-3 business days (our shipping times may expand during the peak holiday season).
For orders of cooling units, wine coolers, and large-scale wine racks - we offer LTL/Curbside Delivery. Our service provides free transportation through common carriers to any customer based in the continental US. We provide inside delivery right into ground floor rooms or garages for a nominal fee for added convenience. Our transit times range from 1-3 weeks, during which the carrier will contact you in advance to set up your delivery date and time. Please note that unpacking is not included as part of this service.
Ground Delivery: Your order should arrive within 2-7 business days after it has been shipped from our warehouse. We ship all Riedel orders with UPS, and delivery times may vary depending on the acceptance of your order.
Generally speaking, business days are Monday to Friday (excluding weekends and public holidays). Be aware that deliveries can take longer in certain areas or during peak holidays. The estimated shipping time starts when you receive a confirmation email about your shipment. WineCarer provides estimated times only.
If Your Freight is Damaged
To guarantee your order is in ideal condition, our supplier opens, inspects, and re-packages all merchandise before shipping. With this extra due diligence step, you can be confident you receive only the best products with every purchase.
Upon delivery, customers must thoroughly inspect both the package and its contents. Should your merchandise reach you with any damage, note the packaging and product condition on the bill of lading when delivered via inside delivery or common carrier.
If your order is delivered via FedEx or USPS and arrives with signs of damage, please report the issue within seven days of receiving the package. We may often ask for a picture of the outside packaging and damaged merchandise before replacing any damaged goods.
If these guidelines are not followed, your insurance claim may be rejected, and you will be held responsible for any non-refundable freight fees. In the case of damaged goods, the carrier reserves the right to repair or replace them as long as they remain in "as new" condition after restoration.
If you're unsatisfied with what you've bought, feel free to return it within the 30-day window for an exchange, refund, or credit —unless stipulated otherwise.
Cancellation Policy
You can cancel your order and receive a full refund if it has not yet shipped. However, note that custom-made items are non-refundable once customization starts.
Customers must return the products in their original packaging, complete with any labels or accessories, and they must be unused and undamaged. The box containing the goods should be designed to protect it from damage, inscriptions, or modifications. WineCarer reserves the right to deny returned items and charge Customer for shipping costs if applicable.
To cancel an order or make a return, contact our Customer Care Team at support@winecarer.com or +1(888)811-1902 and obtain a return authorization number.
When returning your merchandise, please be sure that it is shipped to the address supplied by our team - keep in mind that our Delaware Corporate Address isn't a warehouse, so any items sent there will be returned to you at your own expense.
