Dishwasher Safe
Mouth-Blown and Handmade

Size

• H: 9.0'' (22,86 cm)
• W: 2.75'' (5.08 cm)
• 10 oz.

We strive to ensure the highest quality of service for each package, and every item is insured and carefully hand-packed.

UPS Ground will deliver your order to any of the 48 continental states! However, delivery fees apply to Hawaii, Alaska, and other U.S Territories. Unfortunately, we cannot accommodate PO Boxes as a viable shipping address option or ship on weekends or public holidays.

Please be aware: Unfavorable weather and other unexpected circumstances can cause shipment delays, so kindly order beforehand. All deadlines for orders are subject to change without warning.

When it comes to delivering high-value crystal gifts, UPS takes extra precautions. We opt for the delivery signature option, and you can be confident that your shipment will reach its destination safely and securely - delivered directly to your recipient! With this service in place, your treasured items are guaranteed safe passage.

To ensure the efficient processing of orders, please allow for a 24-hour turnaround time on business days.

Any order placed over the weekend will be processed the following Monday.

At Winecarer, our top priority is guaranteeing total contentment with your products. Although our suppliers are very thorough in packaging and protecting every order, accidents sometimes happen. If your product arrives damaged or has any imperfections, kindly contact our Customer Service team at 1-888-811-1902 or support@winecarer.com for instructions on returning it and receiving a new one. Make sure you have the relevant order number ready before getting in touch!

We will accept returns for a full refund, less shipping costs, within 30 days from the date of purchase. The date of purchase is the date your order was shipped out. The items to be returned or exchanged must be unused, in their original condition, in their original box, and properly labeled. Sales of dated and engraved items are final.

We are not responsible for shipping charges incurred to send the product back for return or exchange. We reserve the right to charge a 20% restocking fee. There are no exceptions to this policy.

All credits for returned merchandise will be issued back on the same credit card on which the order was initially charged.

Breakage in Shipment

We accept the responsibility for breakage during shipment to our customers. However, you must notify us immediately upon opening the package if there are any broken pieces. Also, please keep all packaging materials from the shipment. Once you inform us of the breakage, we will replace the damaged items at no cost.   

If you have any broken pieces in your shipment, please email a picture of the damaged item(s) to support@winecarer.com and note your name, order number, and items broken. We will contact you with replacement instructions the next business day.

Returning a Product, You Received as a Gift

If you receive a gift and do not want the product after it arrives, you have 30 days from the date of purchase to return the product - at your expense - to us in the original packaging. Within 14 days of receiving the product in its original condition, we will replace it with an item of equal value to the amount charged. Any shipping costs related to the original order and the return of the order will not be refunded. Please email us at support@winecarer.com and note your name, order number, and gift giver's name.

IMPORTANT: For your protection, we recommend that when shipping products back, you use a delivery service that provides a tracking number (i.e., UPS, DHL, FedEx). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods. This does not affect your statutory rights. WineCarer cannot provide credit or replacement for packages lost during return shipment if proof of delivery is unavailable.

Order Cancellations

If you need to cancel an order after submitting it, please call our Customer Service Department. Remember, if your order has already been processed (i.e., packed and shipped), it may be too late to cancel or change the shipment. However, you can return the order once it is received. If you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order. 

Engraved or personalized gifts are non-cancelable and non-returnable.

 To cancel an order or make a return, contact our Customer Care Team at support@winecarer.com or +1(888)811-1902 and obtain a return authorization number. 

When returning your merchandise, please be sure that it is shipped to the address supplied by our team - keep in mind that our Delaware Corporate Address isn't a warehouse, so any items sent there will be returned to you at your own expense.

What Defines a Crystal Imperfection?

We often explain the intricacies of fine artisanship to customers seeking flawlessness in their crystal tableware purchases. Although mass-produced items can achieve this level of perfection, handmade quality ware cannot and should not strive for sameness due to its reliance on the skillfulness and craftsmanship of each artisan. Slight variations between pieces may reveal even higher levels of craftsmanship! Fortunately, those who appreciate finer crystals understand this concept well.

Is a seed or bubble in crystal glassware considered an imperfection?

No. Those tiny, bubble-like specs are visible when you observe crystals with a powerful light source created by gases as the raw ingredients fuse or melt together. These specks do not influence the quality or beauty of glassware and should be disregarded.

Is uniformity essential for all pieces of crystal?

No. Each piece of crystal is one-of-a-kind, with subtle variations in weight and height that demonstrate its handcrafted nature.

Do you need help getting the stopper out of your decanter?

To prevent a stuck stopper from occurring in the first place, try this trick: rinse the neck and top of your decanter with comfortably warm water or pour some warmed vegetable oil around it to loosen it up. Additionally, wipe down the neck area with a soft cloth before replacing its stopper every time you use it.

Does your decanter or vase have troublesome stains that you want to remove?

Fill your vases and decanters halfway with warm water to make them shine. Add an appropriate amount of mild detergent, two tablespoons of either vinegar or ammonia, followed by a cup of uncooked rice. Swirl the mixture around for several minutes to remove any residue left behind. After that, rinse it with moderately hot water and leave it upside down on a rack to air dry.  

To remove difficult-to-remove stains, fill a container with warm water and add one denture-cleaning tablet. Let it sit until the blemish is no longer visible!

Is it safe to put a crystal in a dishwasher?

We caution against using a dishwasher to clean delicate crystals, as the extreme heat and harsh detergents may permanently damage its surface.

Can you repair chipped or broken crystal to its former glory?

Unfortunately, if a crystal breaks, it cannot be repaired to its original condition. We at WineCarer do not recommend trying to glue the pieces together either; some repair shops can grind down chipped glasses, but this will leave an etched white rim and cause them to become shorter than the other pieces in your set. Wear and tear is expected with these items, so when they become damaged, we advise replacing them rather than trying any repairs.