• Removable inserts: Removable inserts allow for flexible and customized travel for packing wine accessories, personal clothing, laptop, or other travel items.  There are 2 separate inserts, 2-cavity, and 3-cavity, to accommodate 5 regular-size 750ml bottles.
• Aircraft-Grade telescoping handle. 100% PET exterior shell with heavy-duty corner guards and seatbelt-grade burst straps
• Top-Mounted, TSA-Compliantlock and reinforced,double-channel zipper.
• When empty, this lightweight frame only weighs 7 lbs / 3.2 kg, so you don’t have to worry about struggling with its bulky size when moving it around!
• Dimensions:  9.5”D x 16”W x 22.8” L | 7.8 lbs. unpacked

• Orders that do NOT include customization typically ship within 2 business days. If you paid for an expedited shipping service, your order would ship within one business day as long as the order was placed before 1:00 pm Pacific Time.
• Orders that include customized products typically ship within 5 business days.

Ground Shipping Delivery Estimates:

• To the Western States: 2-4 Business Days
• To the Eastern States: 5-8 Business Days
• To Central/Southern States: 4-7 Business Days
• To AK/HI/Puerto Rico: 5-10 Business Days
• International Orders: Transit times are specified within the shipping service requested.

Expedited Shipping

We offer 2-Day and 1-Day shipping options to the continental USA.

Important: Please know that if you personalize your product with a custom nameplate or glass engraving, we will still need the following time to ship your products out:

• 5 days for suitcases with nameplate
• 12 days for glasses with engraving

Puerto Rico

Currently, we can only offer standard USPS delivery service to Puerto Rico.

International Orders

We offer three international shipping services.

• USPS (10 - 20 days)
• FedEx Express (7 - 10 days)
• DHL (1 - 3 days)

If you order a personalized product, we will still need 5 days (plate) or 12 days (engraving) to prepare your product before it ships.

If Your Freight is Damaged

To guarantee your order is in ideal condition, our supplier opens, inspects, and re-packages all merchandise before shipping. With this extra due diligence step, you can be confident you receive only the best products with every purchase.

Upon delivery, customers must thoroughly inspect both the package and its contents. Should your merchandise reach you with any damage, note the packaging and product condition on the bill of lading when delivered via inside delivery or common carrier.

If your order is delivered via FedEx or USPS and arrives with signs of damage, please report the issue within seven days of receiving the package. We may often ask for a picture of the outside packaging and damaged merchandise before replacing any damaged goods.

If these guidelines are not followed, your insurance claim may be rejected, and you will be held responsible for any non-refundable freight fees. In the case of damaged goods, the carrier reserves the right to either repair or replace them as long as they remain in “as new” condition after restoration.

Damaged/Defective Product Replacement

• If the product you purchased arrives defective, damaged, or showing signs of previous use, we will issue a replacement at no cost.

• WineCarer will provide a return label.

• The provided return label must be used within 30 days, after which the label is no longer valid.

• WineCarer will send a replacement product via the same shipping method used on the initial order.

• The product will be eligible for replacement only, with no refunds.

New Product Return

Returns are accepted for items in new, unused condition only within 30 days of delivery. Restocking fees may apply (see below).

There are two options for returning your items:

WineCarer-Initiated Shipment

• WineCarer will provide a digital copy of the return label for you to print.
• We will provide a quote for return fees and deduct them from your refund amount.
• The provided return label must be used within 30 days, after which the label is no longer valid.

Customer-Initiated Shipment

• Create your return label and return the product to our warehouse using your preferred method.
• A tracking number must be provided to WineCarer.
• Returned items must be received within 15 days of initiating the return inquiry.
• A full refund will be issued.

Things to Remember:

• Products should be packed safely to avoid damage during transit.
• You are liable for the product until our fulfillment center receives it.

Restocking Fees

Restocking fees will apply under the following conditions:

• The product comes back to us damaged.
• The product is unclean or shows signs of use.
• The product is no longer in its original packaging.
• Products no longer have their original factory settings - For example, the suitcase lock should be set back to 0-0-0.
• The product was returned outside the 30-day return window - The delivery date will be based on the provided tracking number or the in-person pickup date. Returns outside the 30-day return window will only be accepted at WineCarer’s discretion.
• Parts or accessories are missing from the return shipment
• Customized products will be subject to a 50% restocking fee.

Cancellation Policy

You can cancel your order and receive a full refund if it has not yet shipped. However, note that custom-made items are non-refundable once customization starts.

Customers must return the products in their original packaging, complete with any labels or accessories, and they must be unused and undamaged. The box containing the goods should be designed to protect it from damage, inscriptions, or modifications. WineCarer reserves the right to deny returned items and charge Customer for shipping costs if applicable.

To cancel an order or make a return, contact our Customer Care Team at support@winecarer.com or +1(888)811-1902 and obtain a return authorization number. 

When returning your merchandise, please be sure that it is shipped to the address supplied by our team - keep in mind that our Delaware Corporate Address isn’t a warehouse, so any items sent there will be returned to you at your own expense.