All of our orders of refrigerators receive free standard curbside truck or porch package shipping, depending on the unit size. We don't charge a residential, lift gate, or appointment fee. (Appointment windows are established by the delivery carrier. They will contact you to discuss their options. )

• Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holidays and other peak seasons)
• Transit Time: 2-10 Business Days - Actual time depends on your distance from the fulfillment center in Southern California.

• Delivery to your room. (Note: Up to two flights of stairs included. Please call to discuss any additional flights of stairs or unique delivery circumstances.)
• Unpacking the unit
• Placement in your desired location
• Debris removal

All that's left for you to do is plug it in, turn it on, and enjoy

• Processing Time: Usually within three business days. (Processing time in the fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holidays and other peak seasons.)
• Transit Time: Adds 3-10 days to Curbside Shipping. A variety of factors determine it. For example:
  1. Your distance from the delivering terminal.
  2. What days they are in your area.
  3. How quickly they can make contact with you to schedule.
  We know you want your unit as quickly as possible. If you have specific time concerns, please call us to discuss your needs before shipping. 

If Your Freight is Damaged

To guarantee your order is in ideal condition, our supplier opens, inspects, and re-packages all merchandise before shipping. With this extra due diligence step, you can be confident you receive only the best products with every purchase.

Upon delivery, customers must thoroughly inspect both the package and its contents. Should your merchandise reach you with any damage, note the packaging and product condition on the bill of lading when delivered via inside delivery or common carrier.

If your order is delivered via FedEx or USPS and arrives with signs of damage, please report the issue within seven days of receiving the package. We may often ask for a picture of the outside packaging and damaged merchandise before replacing any damaged goods.

If these guidelines are not followed, your insurance claim may be rejected, and you will be held responsible for any non-refundable freight fees. In the case of damaged goods, the carrier reserves the right to either repair or replace them as long as they remain in "as new" condition after restoration.

Returns

We want you to be completely satisfied with your purchase. If you are unsatisfied with your order, return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. You will only receive a credit for your purchase if it meets the criteria below.

If you return your purchase, you are responsible for all shipping and handling costs and a 20% restocking fee. Damaged items after 30 days can not be returned. Please see the Warranties tab on each product detail page for information on what the Warranties include. Please get in touch with us if you would like to arrange an exchange for a different KingsBottle item.

If you decide to return a fully functioning item and, upon examination of the return, Kingsbottle determines the purchase has missing items or has been damaged, Kingsbottle will charge a fee to cover the expense. A fee will be charged for any returned product missing the original box, packaging material, contents, accessories, and/or manuals (i.e., any product not in "like new" condition).

• Items shipped via FedEx/USPS (with the exclusion of those deemed non-refundable) must be returned in pristine condition, with all original packaging. You can arrange return shipping using your preferred carrier and get tracking and insurance coverage should there be any issues during transit. As a courtesy to our customers, we are delighted to organize return shipments while deducting the corresponding cost from your refund. Please note that orders qualifying for "free shipping" will have their outbound delivery fees deducted upon being sent back.
• Wine Cabinets, coolers, cooling units, and furniture are eligible for returns within a specific timeframe. However, please take note that some items are non-refundable. Additionally, all accepted returns will incur a restocking fee. (20-30% depending on the article).
• If you purchase custom items that have been stained, lacquered, and personalized, or gas containers (e.g., Nitrogen and Argon cylinders), their sales are final; therefore, they cannot be returned for a refund.
• All items purchased at a discounted rate are considered final and may not be returned.

Cancellation Policy

You can cancel your order and receive a full refund if it has not yet shipped. However, note that custom-made items are non-refundable once customization starts.

Customers must return the products in their original packaging, complete with any labels or accessories, and they must be unused and undamaged. The box containing the goods should be designed to protect it from damage, inscriptions, or modifications. WineCarer reserves the right to deny returned items and charge Customer for shipping costs if applicable.

To cancel an order or make a return, contact our Customer Care Team at support@winecarer.com or +1(888)811-1902 and obtain a return authorization number. 

When returning your merchandise, please be sure that it is shipped to the address supplied by our team - keep in mind that our Delaware Corporate Address isn't a warehouse, so any items sent there will be returned to you at your own expense.

Warranty

• 2-YEAR WARRANTY (INCLUDED): KingsBottle provides a warranty that all wine cellars and beverage refrigerators be free from defects due to workmanship or material under normal use and service for a period of (2) years from the date of purchase for both parts and labor. (Note: this does not apply to the refurbished units.)
• This warranty is extended only to the original end-user purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee.