The Showcase Series Featured Exhibition Kits boast an impressive 60-80 bottle capacity and provide ultimate versatility with label-out, neck-out, angled, and shelf presentation options. For added durability and ease of assembly, they are constructed with high-quality materials, while their telescoping posts can support ceilings up to 10 ft in height. It is finished in a sleek matte black hue that will impress any audience - CAD blocks are available!
The Cork-Out Row, Showcase Shelf, Horizontal, Cascade, and Display Row can be purchased individually. For questions regarding these options, feel free to contact us at support@winecarer.com
We ship in-stock orders within 2-3 business days (our shipping times may expand during the peak holiday season).
For orders of cooling units, wine coolers, and large-scale wine racks - we offer LTL/Curbside Delivery. Our service provides free transportation through common carriers to any customer based in the continental US. We provide inside delivery right into ground floor rooms or garages for a nominal fee for added convenience. Our transit times range from 1-3 weeks, during which the carrier will contact you in advance to set up your delivery date and time. Please note that unpacking is not included as part of this service.
Ground Delivery: Your order should arrive within 2-7 business days after it has been shipped from our warehouse. We ship all Riedel orders with UPS, and delivery times may vary depending on the acceptance of your order.
Generally speaking, business days are Monday to Friday (excluding weekends and public holidays). Be aware that deliveries can take longer in certain areas or during peak holidays. The estimated shipping time starts when you receive a confirmation email about your shipment. WineCarer provides estimated times only.
If Your Freight is Damaged
To guarantee your order is in ideal condition, our supplier opens, inspects, and re-packages all merchandise before shipping. With this extra due diligence step, you can be confident you receive only the best products with every purchase.
Upon delivery, customers must thoroughly inspect both the package and its contents. Should your merchandise reach you with any damage, note the packaging and product condition on the bill of lading when delivered via inside delivery or common carrier.
If your order is delivered via FedEx or USPS and arrives with signs of damage, please report the issue within seven days of receiving the package. We may often ask for a picture of the outside packaging and damaged merchandise before replacing any damaged goods.
If these guidelines are followed, your insurance claim may be accepted, and you will be held responsible for any non-refundable freight fees. In the case of damaged goods, the carrier reserves the right to repair or replace them as long as they remain in “as new” condition after restoration.
All Ultra Wine Racks & Cellars return inquiries must be made within 30 days of purchase and are subject to a 20% restocking fee. All returned items must be new, unused, and uninstalled to be eligible for return. Shipping costs are non-refundable, and the purchaser is responsible for all return shipping costs (including customs, duties, and taxes, if applicable).
Cancellation Policy
You can cancel your order and receive a full refund if it has yet to ship. However, note that custom-made items are non-refundable once customization starts.
Customers must return the products in their original packaging, complete with any labels or accessories, and they must be unused and undamaged. The box containing the goods should be designed to protect it from damage, inscriptions, or modifications. WineCarer reserves the right to deny returned items and charge Customer for shipping costs if applicable.
To cancel an order or make a return, contact our Customer Care Team at support@winecarer.com or +1(888)811-1902 and obtain a return authorization number.
When returning your merchandise, please be sure that it is shipped to the address supplied by our team - keep in mind that our Delaware Corporate Address isn’t a warehouse, so any items sent there will be returned to you at your own expense.
Ultra Wine Racks & Cellars warrants to the original consumer-purchaser that its products (“Product”) shall be free from defects in materials and workmanship and defects that hinder the functioning of the product that occur under normal and reasonable use for the lifetime of the product.
Ultra Wine Racks & Cellars, at its option, will replace any product or part found to be defective during the warranty period (excludes installation charges, shipping charges, and cost of removal and reinstallation). Ultra Wine Racks & Cellars may require you to return the part(s) claimed to be defective for its inspection. Shipping costs will be covered if, after inspection of the part, product is determined to be under warranty.
This warranty does not include the cost of any inconvenience or property damage due to the failure of the product and does not cover damage due to misuse, abuse, accident, or damage arising out of transportation of this product.
EXCLUSIVE CONTRACT
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES OR WARRANTIES.
INCIDENTAL AND CONSEQUENTIAL DAMAGES
In no event shall Ultra Wine Racks & Cellars be liable or responsible for INCIDENTAL OR CONSEQUENTIAL DAMAGES or for any other direct or indirect damage, loss, cost, expense or fee. Neither the Ultra Wine Racks & Cellars distributor nor the retail establishment selling this product has any authority to make any warranties or to promise remedies in addition to or inconsistent with those stated above.
Ultra Wine Racks & Cellars’s maximum liability, in any event, shall not exceed the purchase price of the product paid by the original consumer-purchaser. Some states do not allow the exclusion or limitation of incidental or consequential damages. In such a case, the above limitations or exclusions may not be applicable.
LEGAL RIGHTS
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
QUESTIONS AND ADDITIONAL INFORMATION
If you have any questions regarding this Limited Lifetime Warranty or to obtain additional information, contact us via email at support@winecarer.com
