We ship in-stock orders within 2-3 business days (our shipping times may expand during the peak holiday season). 

For orders of cooling units, wine coolers, and large-scale wine racks - we offer LTL/Curbside Delivery. Our service provides free transportation through common carriers to any customer based in the continental US. We provide inside delivery right into ground floor rooms or garages for a nominal fee for added convenience. Our transit times range from 1-3 weeks, during which the carrier will contact you in advance to set up your delivery date and time. Please note that unpacking is not included as part of this service.

Ground Delivery: Your order should arrive within 2-7 business days after it has been shipped from our warehouse. We ship all Riedel orders with UPS, and delivery times may vary depending on the acceptance of your order.

Generally speaking, business days are Monday to Friday (excluding weekends and public holidays). Be aware that deliveries can take longer in certain areas or during peak holidays. The estimated shipping time starts when you receive a confirmation email about your shipment. WineCarer provides estimated times only. 

If Your Freight is Damaged

To guarantee your order is in ideal condition, our supplier opens, inspects, and re-packages all merchandise before shipping. With this extra due diligence step, you can be confident you receive only the best products with every purchase.

Upon delivery, customers must thoroughly inspect both the package and its contents. Should your merchandise reach you with any damage, note the packaging and product condition on the bill of lading when delivered via inside delivery or common carrier.

If your order is delivered via FedEx or USPS and arrives with signs of damage, please report the issue within seven days of receiving the package. We may often ask for a picture of the outside packaging and damaged merchandise before replacing any damaged goods.

If these guidelines are followed, your insurance claim may be accepted, and you will be held responsible for any non-refundable freight fees. In the case of damaged goods, the carrier reserves the right to repair or replace them as long as they remain in “as new” condition after restoration.

Returns

All Ultra Wine Racks & Cellars return inquiries must be made within 30 days of purchase and are subject to a 20% restocking fee. All returned items must be new, unused, and uninstalled to be eligible for return. Shipping costs are non-refundable, and the purchaser is responsible for all return shipping costs (including customs, duties, and taxes, if applicable).

• Items shipped via FedEx/USPS (with the exclusion of those deemed non-refundable) must be returned in pristine condition, with all original packaging. You can arrange return shipping using your preferred carrier and get tracking and insurance coverage should there be any issues during transit. As a courtesy to our customers, we are delighted to organize return shipments while deducting the corresponding cost from your refund. Please note that orders qualifying for “free shipping” will have their outbound delivery fees deducted upon being sent back.
• Wine Cabinets, coolers, cooling units, and furniture are eligible for returns within a specific timeframe. However, please take note that some items are non-refundable. Additionally, all accepted returns will incur a restocking fee. (20-30% depending on the article).
• If you purchase custom items that have been stained, lacquered, and personalized, or gas containers (e.g., Nitrogen and Argon cylinders), their sales are final; therefore, they cannot be returned for a refund.
• All items purchased at a discounted rate are considered final and may not be returned.

Cancellation Policy

You can cancel your order and receive a full refund if it has yet to ship. However, note that custom-made items are non-refundable once customization starts.

Customers must return the products in their original packaging, complete with any labels or accessories, and they must be unused and undamaged. The box containing the goods should be designed to protect it from damage, inscriptions, or modifications. WineCarer reserves the right to deny returned items and charge Customer for shipping costs if applicable.

To cancel an order or make a return, contact our Customer Care Team at support@winecarer.com or +1(888)811-1902 and obtain a return authorization number. 

When returning your merchandise, please be sure that it is shipped to the address supplied by our team - keep in mind that our Delaware Corporate Address isn’t a warehouse, so any items sent there will be returned to you at your own expense.